Return Policy

sa’del would like to ensure that you enjoy the best online shopping experience. We hope that you love each item that you receive; if not, we are here to help. Whether you need any client care services, styling tips, or would simply like to further explore your return options, please email us at clientcare@shopsadel.com. Below you can find our return and exchange policies.

PLEASE NOTE: If you receive an item that is defective or damaged, please email us immediately at clientcare@shopsadel.com, so that we can take care of the matter right away!

 


 

 

RETURN POLICY & TERMS

We will gladly exchange or refund any items that may not suit your liking, as long as they fall within the following parameters:

  • Returning items must be postmarked 14 business days from the date your original order was placed. No refunds or exchanges will be processed after the 14-day time period.
  • Items must be unworn, unwashed, not tailored and in new condition.
  • All original tags must be attached to the garment.
  • Please Note: All sale items and jewellery are final sale.
  • sa’del reserves all rights to inspect and qualify or disqualify eligibility of returns based upon the parameters above.
  • Original shipping and handling costs are non-refundable, and any shipping, handling and freight charges on all returning goods are the sole responsibility of the client.
  • Any items that may be lost, stolen, or damaged en route back to sa’del are the sole responsibility of the client and/or the courier.
  • In the case of an exchange, sa’del will not charge any shipping costs on the new item(s). If the item(s) is no longer available, we will process a full refund if the item(s) is returned within the terms above.
  • While every effort has been made to display as accurately as possible the colours of the products that appear on shopsadel.com, computer monitors vary. As such, we cannot guarantee that your monitor’s colour display will be completely accurate. Please follow these steps in completing a refund or exchange:

1. Email us at clientcare@shopsadel.com with the following information:

  • First and last name
    Telephone number
    Order number
  • Item(s) being returned/exchanged (style name, colour, and size)
  • Reason for return or exchange. In the case of an exchange, please provide the required style name/colour/size of the new item(s).

2.  A shipping address will be included in your return confirmation email.

3. Place your return/exchange in a secure shipping container via a trackable shipping method , and include your order number on the return label.